Here's a few stats for you folks:

In the past 3 months, I have called PLDT DSL Customer service a record of 9 times. More if you count the times when no one would answer. That's an average of 3 calls a month for this year alone.

Out of those times that I was able to get in touch with someone on their end, I've been able to talk to a supervisor once. Once. And I had to stay home that day because they would not escalate my call that morning, so I had no choice but to wait for their damn supervisor in the afternoon. I asked to talk to a supervisor at 8AM and was able to talk to one at around 5PM. I waited the whole damn day.

The past 3 months, my connection only got up to its intended speed of 700mbps or more a grand total of... 3 days! That's the one weekend right after I talked to the supervisor.

Right now, I am typing on my notepad because, I have been trying to connect since 10:30 PM. It's already 11:40 PM and still no connection. Sure I was able to connect a few times... for about 1 minute. Just enough time to open my home page. Yehey!

I just finished talking to another customer service rep (after waiting for about 10 mins on the line mind you) and their only reply to me is: sorry sir we'll look into it.

Basically, there's nothing I can do but to shut up and take it up the ass.

And you know what ticks me off the most? I have friends who tell me their PLDT is fine and they're wondering why I keep complaining. So what the hell is wrong?

I tell you... your best bet before getting any type of ISP is to ask the neighbors what they're using, and find out how it is. You can also check the forums, like TipidPC, etc, and ask around for info on what's best for your area. Because as it is now, I regret paying this much money each month for a service I can hardly use. If I had known PLDT would be this bad here, I would have never subscribed in the first place.

No wonder ISPs demand you to stay with them for a year... so in the event that they swindle you out of your money, you have no choice but to suck it up.

I'm going to call customer service again... I wish I could get a refund.

I've a bad feeling by the time I post this, it will be morning already...


...

OMG I have a horror story to tell regarding PLDT Customer Service, my DSL "connectivity" (hahaha connect? That's a laugh...) and what the hell does it take to get some decent service around here.

At the end of an hour conversing with and troubleshooting with and complaining to PLDT's customer service agents, this is the end result:



And worse:



WTF man? Is THIS what I pay for? I needed to send some very important stuff before heading back to the office and this is what I end up with. Sigh.

Anyway, will post the recording of my conversation with the last Customer Service Agent after I edit out or bleep my swear words. Hehe.